Terms of Business – Effective from 24th March 2026
About Quinlan Wealth Services Limited trading as Quinlan Financial:
This document sets out the basis on which we will provide business services to you. It details our regulatory and statutory obligations and the respective duties and responsibilities of both the Firm and you in relation to such services.
Please ensure that you read these terms thoroughly and if you have any queries, please contact the undersigned who will be happy to clarify any matters which may arise. If any material changes are made to these terms we will notify you.
Contact: Hugh Maloney Telephone: 067 32283
Authorised Status
Quinlan Wealth Services Limited trading as Quinlan Financial, Central Bank number C93716, is regulated by the Central Bank of Ireland as an insurance intermediary registered under the European Union (Insurance Distribution) Regulations 2018 as an Investment Intermediary authorised under the Investment Intermediaries Act, 1995 and as a Mortgage Intermediary authorised under the Consumer Credit Act, 1995, and as a Mortgage Credit Intermediary under the European Union (Consumer Mortgage Credit Agreements) Regulations 2016. Copies of our regulatory authorisations are available on request. The Central Bank of Ireland holds registers of regulated Firms. You may contact the Central Bank of Ireland on 0818 681 681 or alternatively visit their website at www.centralbank.ie to verify our credentials.
Regulatory Codes of Conduct
Quinlan Wealth Services Limited trading as Quinlan Financial is subject to the Central Bank of Ireland’s Consumer Protection Code, Minimum Competency Code and Fitness & Probity Standards which offer protection to consumers. These Codes can be found on the Central Bank’s website www.centralbank.ie.
Our Services
Quinlan Wealth Services Limited trading as Quinlan Financial is a member of Brokers Ireland.
We offer financial advice based on the information provided by you and, as we are not tied to any one insurance company or other financial institution, we are able to select the most suitable and competitive product for you from a wide range of products available on the market.
Our principal business is to provide advice and arrange transactions on behalf of clients in relation to life & pensions, mortgages and insurance products. A full list of insurers, product producers and lending agencies with which we deal is available on request.
Fair and Personal Analysis
The concept of fair and personal analysis describes the extent of the choice of products and providers offered by an intermediary within a particular category of life assurance, general insurance, mortgages, and/ or a specialist area. The number of contracts and providers considered must be sufficiently large to enable an intermediary to recommend a product that would be adequate to meet a client’s needs.
The number of providers that constitutes ‘sufficiently large’ will vary depending on the number of providers operating in the market for a particular product or service and their relative importance in and share of that market. The extent of fair analysis must be such that could be reasonably expected of a professional conducting business, taking into account the accessibility of information and product placement to intermediaries and the cost of the search.
In order to ensure that the number of contracts and providers is sufficiently large to constitute a fair and personal analysis of the market, we will consider the following criteria:
- the needs of the customer,
- the size of the customer order,
- the number of providers in the market that deal with brokers,
- the market share of each of those providers,
- the number of relevant products available from each provider,
- the availability of information about the products,
- the quality of the product and service provided by the provider,
- cost, and
- any other relevant consideration.
Investment Intermediary Services
Quinlan Wealth Services Limited trading as Quinlan Financial is remunerated by commission for its investment intermediary services and for the advice we provide on our insurance-based investment products.
Life, Pensions & Investments
We are authorised to provide advice on the following Insurance Products on a fair and personal analysis basis i.e. providing services on the basis of a sufficiently large number of contracts and product producers available on the market to enable us to make a recommendation, in accordance with professional criteria, regarding which contract would be adequate to meet your needs:
• Life Assurance • Serious Illness • Savings
• Investments • Pensions • Permanent Health Insurance
We also provide assistance to you on any queries you may have in relation to your policies and assist in any transactions you may wish to carry out on your policies. Please note that it is your responsibility to read the policy documents, literature and brochures in relation to your policies to ensure that you understand the nature of the policy cover, particularly in relation to PHI and serious illness policies.
Specifically on the subject of permanent health insurance policies it is our policy to explain to you (a) the meaning of disability as defined in the policy; (b) the benefits available under the policy; (c) the general exclusions that apply to the policy; and (d) the reductions applied to the benefit where there are disability payments from other sources.
For a serious illness policy, we will explain clearly to you the restrictions, conditions and general exclusions that attach to that policy.
Investment (Article 3)
We provide investment advice on a fair and personal analysis basis i.e. providing services on the basis of a sufficiently large number of contracts and product producers available in the market to enable us to make a recommendation, in accordance with professional criteria, regarding which contract would be adequate to meet your needs.
Mortgages
Through the lenders or other undertakings with which we hold an agency, Quinlan Wealth Services Limited trading as Quinlan Financial can provide advice on and arrange mortgage products from the following range: fixed-rate loans, variable rate mortgages, capital & interest mortgages, interest only mortgages, pension mortgages and residential investment property.
We provide mortgage advice on a limited analysis i.e. providing services on the basis of a limited number of contracts and product producers available on the market, that is to say, while not tied to one product producer the services are not provided on the basis of a fair analysis of the market. We provide advice on the following product providers:
- Dilosk DAC trading as Dilosk & ICS Mortgages
- Haven Mortgages Ltd
- Permanent TSB plc trading as PTSB
We will need to collect sufficient information from you before we can offer any advice on housing loans. This is due to the fact that a key issue in relation to mortgage advice is affordability. Such information should be produced promptly upon our request.
Sustainability Factors – Investment/Insurance Based Investment Products (IBIPs)/Pension Advice
In accordance with Sustainable Finance Disclosure Regulation (SFDR), we inform you that when providing advice on insurance-based investment products/Investments, we assess, in addition to relevant financial risks, relevant sustainability risks as far as this information is available in relation the products proposed/advised on. This means that we assess environmental, social or governance events/conditions that, if they occur, could have a material negative impact on the value of the investment.
As part of our research and assessment of products, we will examine the Product Provider’s literature to compare financial products and to make informed investment decisions about ESG products. This information is reviewed by the Firm on an ongoing basis. The Firm will always act in the client’s best interests and keep clients informed accordingly. The consideration of sustainability risks can impact on the returns of financial products.
Considering Principal Adverse Impacts on sustainability factors in the advice:
When providing advice on insurance-based investment products (‘IBIPs’) or investment advice we assess the Principal Adverse Impact (PAI) information published by product manufacturers. We will examine the Product Providers literature to establish the PAI’s for the relevant products. We will then compare financial products across available providers to make informed investment decisions about the suitability of ESG products for individual clients.
Impact on Return
If sustainability risks are deemed relevant:
We also assess the likely impacts of sustainability risks on the returns of the IBIPs on which we advise. We estimate that the likely impacts of sustainability risks on the returns of Pensions/Investments are on the basis of the information about the likely impacts of sustainability risks on the returns in the product documentation provided by the product producer.
Remuneration
Quinlan Wealth Services Limited trading as Quinlan Financial are remunerated by a combination of; (i) fees, payable directly by the client and (ii) commission, received from Insurance Companies and other Financial Institutions on completion of business.
You may choose to pay in full for our services by means of fee. Where we receive recurring commission, this forms part of the remuneration for initial advice provided. Quinlan Wealth Services Limited trading as Quinlan Financial applies annual trail commission of up to 0.5% in relation to investment and pension products. When assessing products, we will consider the different approach taken by product providers in terms of them integrating sustainability risks into their product offering. This will form part of our analysis for choosing a product provider.
Sustainability Factors- Investments/IBIPs/Pension Advice
We take due care so that our internal remuneration policy with respect to investment or insurance advice on insurance-based investment products (‘IBIPs’) promotes sound and effective risk management in relation to sustainability risks and does not encourage excessive risk‐taking with respect to sustainability risks.
Pursuant to Regulation 68 of the Consumer Protection Code, a summary of the details of all arrangements for any fee, commission other reward or remuneration paid or provided to us which have agreed with product providers is available in our office or on our website – www.quinlanfinancial.ie.
Our Schedule of Fees are as follows:
Accountant/Certified Planner €200 per hour
Qualified Financial Advisor €150 per hour
Note: These fees may be increased for specialised work and will be agreed in advance.
The minimum transaction fee for the Firm is €250.
We are remunerated by commission and other payments from product producers on completion of business, however, in certain circumstances, it will be necessary to charge a fee for services provided. In circumstances where fees are chargeable, we will notify you in advance in writing and agree the scale of fees to be charged if different from fees outlined above. Where it is not possible to provide the exact amount, we will provide you the method of calculation of the fee.
Additional fees may be payable for complex cases or to reflect value, specialist skills or urgency, our scale of fees for such cases range from a minimum of €150 per hour to a maximum of €200 per hour. We will notify you in advance in writing and agree the scale of fees to be charged. If we receive commission from a product provider, this may be offset against the fee which we will charge you. Where the commission is greater that the fee due, the commission will become the amount payable to the intermediary unless an arrangement to the contrary is made.
Mortgage Remuneration
We may receive up to 1% (or whatever maximum is applicable) of the loan for arranging mortgage finance. This commission is paid by the mortgage lender. The actual amount of commission will be disclosed at a later stage in the ESIS (European Standardised Information Sheet) which will be forwarded to you. Information on the variation in levels of commission payable by the different creditors providing credit agreements being offered are available on request.
Our Schedule of Mortgage Fees are as follows:
Formal Application €350
Self-Build Application €1,000
Arrangement of Loan Offer (Non-Proceeding Fee) €250
Note: These Fees are non-refundable and are not in any way an indication of mortgage/loan approval
Please note that lenders may charge specific fees in certain circumstances and if this applies, these fees will be specified in your Loan Offer. You have the right to pay a fee separately and not include it in the loan offer. Typically, this situation arises in relation to specialist lending.
Ongoing Remuneration
We wish to inform you that we receive ongoing remuneration from Product Providers in respect of the financial service provided to you. This remuneration is based on an agreed percentage of the value of your investment which relates to the ongoing servicing of your policy, the nature and extent of which will be agreed with you separately. This may include, where agreed, periodic contact, administrative assistance, policy servicing, and review meetings.
Clawback
If we receive commission from a product provider and off-set the commission against the fee which we would otherwise have charged you but the commission is subsequently clawed-back by the provider because of early encashment by you or because of the transferring of the assets or business to another provider or in any circumstances consequent on your actions or omissions, we will charge a fee to you that is equal to 100% of the clawed-back commission. That fee will be owing in simple contract upon the claw-back of the commission.
Ongoing Suitability: Investments
The Firm’s services do not include ongoing suitability assessments. The rationale for this decision will be provided to you, the client, through a separate communication.
Regular Reviews
It is in your best interests that you review your policies on a regular basis to ensure that they continue to meet your needs. As your circumstances change, your needs will change too, therefore it is in your best interest to advise us of those changes and request a review of the relevant policy, so that we can ensure that you are provided with up-to-date advice and products best suited to your needs. Failure to inform us of changes in your circumstances, or request a review, may result in you having insufficient insurance cover and/ or inappropriate investments.
Disclosure of Information – Consumers: Duty of Disclosure when completing documentation for new business/renewals and midterm adjustments
You are required to answer all questions posed by us or the insurer honestly and with reasonable care – the test will be that of the ‘average consumer’.
(Average consumer as per Directive No. 2005/29/EC of the European Parliament and of the Council of 11 May 2005 is reasonably well informed and reasonably observant and circumspect, taking into account social, cultural and linguistic factors).
Before renewal of the contract of insurance, specific questions will be asked. Again, you will be required to answer honestly and with reasonable care. Where you do not provide additional information (after being requested to do so) it can be presumed that the information previously provided remains unchanged.
Failure to answer all questions honestly and with reasonable care can result in the Insurer being able to rely on proportionate remedies for misrepresentation, which include but are not limited to the insurer voiding the contract of insurance. If a policy is cancelled by an insurer for any reason including payment default you may encounter difficulty in purchasing insurance in the future.
Disclosure of Information – Completed proposal forms/statement of fact
Completed proposal forms or Statement of Facts will be provided to you, these are important documents as they form the basis of insurance contract between the insurer and you the consumer. You should review and confirm that the answers contained within are true and accurate.
Disclosure of Information – Commercial Customers: Non-Consumer Disclosure of Information
It is essential that you should bring to our attention any material alteration in risk such as changes of address or use of premises. Any failure to disclose material information may invalidate your claim and render your policy void.
Conflicts of interest
We value our clients highly, and endeavour always to make every reasonable effort to avoid conflicts of interest with our clients. We review our business processes and practices on an ongoing basis in order to identify and manage any potential conflicts of interest that may arise. Should an occasion where the Firm’s interests may conflict with yours or an unavoidable conflict arises; we will make you aware immediately in writing before providing you with any service. Hugh Maloney is responsible for managing potential conflicts of interest. A full copy of our conflicts of interest policy is available on request.
Default on payments by clients
The Firm will exercise its legal rights to receive payments due to us from clients for services provided. Product producers may withdraw benefits or cover in the event of default on payments due under policies of insurance or other products arranged for you. Please refer to your policy documents or product terms for the details of such provisions. Mortgage lenders may seek early repayment of a loan and interest if you default on your repayments. Your home is at risk if you do not maintain your agreed repayments.
Complaints
Upon receipt of an oral complaint, we will provide the option to have the complaint addressed through the firms established complaints procedure. We will permit and facilitate submission of complaints in writing by post and by electronic means. We will acknowledge your complaint in writing within 5 working days and we will fully investigate it. We shall investigate the complaint as swiftly as possible, and, the complainant will receive an update on the complaint at intervals of not greater than 20 working days starting from the date on which the complaint is made. On completion of our investigation, we will provide you with a written report of the outcome. In the event that you are still dissatisfied with our handling of or response to your complaint, you are entitled to refer the matter to the Financial Services and Pensions Ombudsman (FSPO). A full copy of our complaint’s procedure is available on the firms website on request.
Data Protection
Quinlan Wealth Services Limited trading as Quinlan Financial are subject to the requirements of the General Data Protection Regulation 2018 and the Irish Data Protection Act 2018. Quinlan Wealth Services Limited trading as Quinlan Financial is committed to protecting and respecting your privacy. We wish to be transparent on how we process your data and show you that we are accountable with the GDPR in relation to not only processing your data but ensuring you understand your rights as a client. The data will be processed only in ways compatible with the purposes for which it was given and as outlined in our Data Privacy Notice, this will be given to all our clients at the time of data collection. We will ensure that this Privacy Notice is easily assessable. Please refer to our website www.quinlanfinancial.ie. If this medium is not suitable we will ensure you can easily receive a hard copy. Please contact us at hugh@quinlanfinancial.ie if you have any concerns about your personal data.
Compensation Scheme
We are members of the Investor Compensation Scheme operated by the Investor Compensation Company Ltd. The Investor Compensation Act, 1998 provides for the establishment of a compensation scheme and the payment, in certain circumstances, of compensation to certain clients (known as eligible investors) of authorised investment Firms as defined in that Act. The Investor Compensation Company Ltd. (ICCL) was established under the 1998 Act to operate such a compensation scheme and the firm is a member of this scheme.
Compensation may be payable where money or investment instruments owed or belonging to clients and held, administered or managed by the Firm cannot be returned to those clients for the time being and there is no reasonably foreseeable opportunity of the Firm being able to do so.
A right to compensation will arise only:
- If the client is an eligible investor as defined in the Act; and
- If it transpires that the Firm is not in a position to return client money or investment instruments owned or belonging to the clients of the Firm; and
- To the extent that the client’s loss is recognized for the purposes of the Act
In the event that a right to compensation is established, the ICCL Scheme provides for payment of up to 90% of an eligible loss or €20,000, whichever is the lesser. For further information contact the Investor Compensation Company Ltd at (01) 2244955.
Brokers Ireland Compensation Fund
We are also members of the Brokers Ireland Compensation Fund. Subject to the rules of the scheme the liabilities of its members Firms up to a maximum of €100,000 per client (or €250,000 in aggregate) may be discharged by the fund on its behalf if the member Firm is unable to do so, where the above detailed Investor Compensation Scheme has failed to adequately compensate any client of the member. Further details are available on request.
Consumer Responsibilities arising out of the Consumer Insurance Contracts Act 2019 which was implemented to protect consumers.
If you have taken out a life insurance contract, you may cancel the contract by giving notice in writing to us within 30 days after the date you were informed the contract is on cover.
The giving of notice of cancellation by you will have the effect of releasing you from any further obligation arising from the contract of insurance. The insurer cannot impose any costs on you other than the cost of the premium for the period of cover.
This right to cancel does not apply where, in respect of life insurance the contract is for a duration of six months or less, or in respect of general insurance, the duration of the contract is less than one month.
You are under a duty to pay your premium within a reasonable time, or otherwise in accordance with the terms of the contract of insurance.
A court of competent jurisdiction can reduce the pay-out to you if you are in breach of your duties under the Act, in proportion to the breach involved.
An insurer may refuse a claim made by you under a contract of insurance where there is a change in the risk insured, including as described in an “alteration of risk” clause, and the circumstances have so changed that it has effectively changed the risk to one which the insurer has not agreed to cover.
Any clause in a contract of insurance that refers to a “material change” will be interpreted as being a change that takes the risk outside what was in the reasonable contemplation of the both you and the insurer when the contract was concluded.
You must cooperate with the insurer in an investigation of insured events including responding to reasonable requests for information in an honest and reasonably careful manner and must notify the insurer of the occurrence of an insured event in a reasonable time.
You must notify the insurer of a claim within a reasonable time, or otherwise in accordance with the terms of the contract of insurance.
If you become aware after a claim is made of information that would either support or prejudice the claim, you are under a duty to disclose it. (The insurer is under the same duty).
If you make a false or misleading claim in any material respect (and know it to be false or misleading or consciously disregards whether it is) the insurer is entitled to refuse to pay and to terminate the contract.
Where an insurer becomes aware that a consumer has made a fraudulent claim, they may notify the consumer advising that they are voiding the contract of insurance, and it will be treated as being terminated from the date of the submission of the fraudulent claim. The insurer may refuse all liability in respect of any claim made after the date of the fraudulent act, and the insurer is under no obligation to return any of the premiums paid under the contract.